Can I Change/Cancel My Order ?
Yes, you may change/cancel your order if it is not yet dispatched. To do so, please log into the ‘My Orders’ page or get in touch with our support team at firstname.lastname@example.org your order number and your request . You will need to do so as soon as possible as orders are sometimes shipped immediately.
What Is The Minimum Order Value Required To Place An Order ?
There is no Minimum order, However there may a delivery charge for low value orders.
How Do I Know My Order Has Been Confirmed ?
A confirmation email will be sent to your registered email address.
What Happens If An Item Ordered Is Out Of Stock ?
Our support team will get in touch with you and a refund request will be put in motion. For pre-paid orders the refund will be processed directly into your debit/credit card account used to make the payment or via a gift card. It usually takes 10-15 working days from when the refund request was raised for the amount to reflect in your account. The gift card once issued, can be used right away.
How Can I Check The Status Of My Order ?
If you have logged in while placing the order, you can view your order status in the 'My Orders’ Tab. If you have placed the order as a guest your details won't reflect in the 'My Orders' section but don't worry, we will send you timely updates via email and SMS apprising you of your order status.
How Do I Redeem My Store Credit/Voucher ?
Enter your voucher code at the checkout and the voucher amount will automatically adjust and reflect against the total amount.
What Are My Wishlist Products ?
We try our best to keep the store stocked at all times, however incase a situation arises where you are unable to find your favorite product, you can add it to ‘ My Wish list’. Once the product is available, we attempt to inform you within 24 hours for you to log back on and add to your shopping cart.
What Payment Methods Can I Use ?
We have a number of payment methods. Choose the one that is most convenient for you.
- Online Payment via Credit or DebitWe accept Visa, MasterCard, American Express and Maestro cards.
- Online Payment via wallets or UPI We accept payment via a variety of e wallets and UPI
Do You Offer Cash On Delivery (COD) ?
Not at this point, we are working hard to address this soon
How Do I Register ?
You can register by clicking on the ‘Create an Account’ tab. It's an easy way to be in the know about everything and keep track on your order status. You even checkout faster on all future orders once you sign up.
I Don't Remember My Password ?
Select 'Forgot Password' on the Sign-In and you will immediately receive a 'reset password' link on your registered email ID with us.
Can I Edit My Personal Information ?
Yes, it can be done in the 'My Account' section.
How Do I Un-Subscribe From Your Services ?
You can Subscribe/Unsubscribe from our services anytime from the 'My Account' section.
How Do I Know If An Item Is Eligible For Return ?
Most of our items can be returned/exchanged for a new product or store credit. Please read the individual product page for more details. For products that can be exchanged, we adopt a 7-DAY RETURN / EXCHANGE policy as long as the returned products are unused, unwashed, and returned with all original packaging and tags. Do note, free gifts/products won or received in promotional offers, or otherwise mentioned on the product page cannot be returned or exchanged.
How Does My Refund Work ?
You will get a credit voucher and/or points on your registered email/website account for the eligible refund amount you paid which is valid for one year.
What If I Receive A Damaged / Defective / Wrong Product ?
We Quality Control all our shipping and packaging processes, but in rare circumstances, if you do receive a damaged, defective/wrong product or an incomplete order, simply get in touch with us within 24 to 48 hours of receiving your order with pictures at email@example.com and we will take care of the rest.
Do You Have A Reverse Pickup Service ?
Yes, we have a reverse-pickup service at a nominal charge of INR 50. The same will be adjusted against your store credit voucher. We will arrange for a representative of the courier company to pick up the product from you in 3-5 working days. Please keep the parcel ready and packaged as you have received it with all the tags and original packing intact and enclose a copy of the bill or a paper with your order number. In case your pin code is not serviceable by our team, you will need to courier the product back to us at your own cost.
What Is The Process To Return A Product ?
Contact our support team at firstname.lastname@example.org. We will need the order number , products you wish to return and the reason.
How Long Will It Take To Process My Return ?
It will take 15 to 30 working days for you to receive a replacement or store credit.
What are the shipping charges ?
Shipping and handling rates vary based on the product, its size and volume, the packaging used and the shipping destination. You will see the final shipping and handling charges at the time of checkout after you provide the shipping address for your order.
How Long Will It Take For My Order To Reach Me ?
This depends on the products in your order, mode of payment and on your location. We dispatch our products from Monday to Friday, and it takes another 3 to 10 working days for the order to reach you based on your location.
Mode Of Payment
- Prepaid Orders: Once you place an order, we will try and dispatch most products within 48 working hours itself. But this is based on the product.
Will All The Items In My Order Be Shipped In The Same Box ?
We try our best to dispatch all products in one shipment for your convenience. In case you have ordered from multiple brands, the order will be dispatched as and when pieces from your order are available. If you wish for us to dispatch your complete order in one lot ,please contact us at email@example.com.